Technical Support

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Hands-on Advice That Keeps You Up And Running

Our dedicated support teams are known throughout the industry for their commitment to getting you the answers you need—in the field, over the phone, or online.

On-site Field Service: When you work with Franklin Electric, you have access to the industry’s leading Technical Support professionals and Field Service Engineers located throughout the nation to assist you with on-site troubleshooting and other service needs.

Technical Support Team: Help is a phone call away. With decades of collective industry experience, our team is made up of real people, offering real answers, in real time. For answers to your water systems questions, get in touch with our technical support team by phone, email, or the contact form below.

Technical Support


Franklin Water: Option #1
Monday – Friday: 8 am to 5 pm EST
Contact Field Service Representative for emergencies

Industrial Drives: Option #2
Monday – Friday: 8 am to 5 pm EST
Industrial Drives can still be reached directly at 1-800-962-3787

Little Giant Commercial: Option #3
Monday – Friday: 8 am to 5 pm EST
LG Commercial can still be reached directly at 1-800-701-7894
Contact Field Service Engineer for emergencies

Who We Are

Franklin Electric is a global leader in the production and marketing of systems and components for the movement of water and energy. Recognized as a technical leader in its products and services, Franklin Electric serves customers around the world in residential, commercial, agricultural, industrial, municipal, and fueling applications. Franklin Electric is proud to be named in Newsweek’s lists of America’s Most Responsible Companies and Most Trustworthy Companies for 2024 and America’s Climate Leaders 2023 by USA Today.